Our Policy

Clean by C&V cleaning service policy

At clean by C&V, we are committed to providing a high-quality, reliable and safe cleaning experience. To ensure the best results for your property, please review our service policies below.

Our scope of service.

We provide standard cleans, deep clean and end of tenancy cleaning service. Here at clean by C&V we follow a comprehensive checklist to ensure consistency.

Client Expectations & Access

  • Access: Please ensure we have a functional key, entry code or someone present to let us in at the scheduled time. 
  • Preparation: To provide the most efficient clean, we kindly ask that floors are cleared/ pathway created before we arrive to prevent trip hazards. 
  • Pets: We love pets! However, for the safety of staff and your animals, please secure any pets that may be anxious or aggressive during the cleaning process. Please also inform us of any pets.

Health & Safety

  • Chemicals & Equipment: We provide all necessary cleaning supplies and equipment. If you require us to use your specific products, please let us know in advance.
  • Safety first: We can not climb ladders higher than 2 steps or lift items heavier than 10kg for safety reasons.

Satisfaction Guarantee

Your satisfaction is our priority. If you are not completely happy with an area we have cleaned, please contact us within 24 hours. We will return to re-clean the areas at no additional cost.

Insurance and liability

Clean by C&V is fully insured. While we treat your home with the utmost care, accidents can happen. We will notify you immediately of any damage and work to resolve the matter through our insurance provider.

Photos/videos for Quality control

Many businesses use photos and videos for marking or “before & after” proof

  • These photos and videos will focus on the surfaces cleaned and will respect your privacy by not including personal photos or identifying information (Some photos may be caught in our photos/ videos from a distance) 
  • Please inform us if you DO NOT want us to take photos/videos

Utilities requirement

To perform our service effectively, we require access to running water, electricity and functional lighting. If utilities are off, we may not be able to complete the service. You may still be charged a ‘call-out fee’

Contact us:

Clean by C&V 

Cleanbycv@gmail.com

Cancellations and Rescheduling

  • We value our staff’s time. If you need to cancel or reschedule please provide 48 hour notice.
  • Cancellations made with less than the required notice may incur a fee of 50%.

Payments terms 

  • Payment is due the day of the the clean
  • We accept cash and bank transfer- Bank transfers are to be made the morning of the clean. Cash is to be left in a visible site, preferably in a envalope.
  • Late fees will result in £5 added to each late payment day. (unless agreed to pay at a later date) 

Inclement weather or emergencies

In the event of severe weather, unsafe road conditions or staff emergencies, we reserve the right to reschedule your appointment. We will notify you as soon as possible to find the next available time.